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1. General information.
4. User’s responsibility.
5. Eligibility to purchase.
6. Creating an account.
7. Placing an order.
9. Shipping Costs.
12. Product compliance – Warranty.
13. Product conditions of use.
14. Returns and exchange
17. Termination of subscription-Suspension.
18. Industrial and Intellectual property rights.
20. Inquiries and complaints.
21. Governing law and jurisdiction.
1. General information.
The website www.oikos.gr is owned and operated by the company Oikos S.A. based at 9, Charitos Street, 10675, Athens, Greece. The VAT number is EL092999075.
For any information the contact details are:
Phone: +30 210 72 31 350, +30 210 72 58 586
Fax: +30 210 72 31 350, +30 210 72 58 586
E-Mail: [email protected]
By mail to the address oikos, 26 Irodotou Street, 10675, Athens, Greece.
These Terms and Conditions set out the rights and obligations of Oikos and the Customer.
The Terms and Conditions, the Order form and the Order confirmation constitute the sale contract between Oikos and the Website’s Customer upon the sale of the ordered Products.
Oikos reserves the right to make alterations to these Terms and Conditions.
The Customer acknowledges, prior to placing an Order, that he has read and agreed to all the information aforementioned and agrees to comply with the current version of Terms and Conditions by only ordering and purchasing on Oikos’ Website.
The terms and expressions beginning with a capital letter in these Terms and Conditions have the following meaning (can be used in the singular or the plural forms)
The purpose of these Terms and Conditions is to define the rights and obligations of the Parties in the context of online selling of Products proposed in this e-shop by Oikos.
The Customer acknowledges, prior to placing the Order, that he has read and agreed to all information included in these Terms and Conditions.
The Customer also declares that the purchase of said Product(s) is not in direct connection with his professional activity, such purchase being reserved for his personal use only.
Being a consumer, the Customer has specific rights, which shall be questioned if the Products purchased through the e-shop would be actually purchased for his professional activity. Moreover, the Customer declares that he has the legal capacity to enter into this Agreement.
4. User’s responsibility.
Any visitor, user or Customer of www.oikos.gr agrees that he will use this Website according to the law and the moral norms, which entails that he will not use this Website in order to publish any kind of content that is illegal, inappropriate or harmful in any way.
5. Eligibility to purchase.
To be able to purchase a Product, the Customer:
Warrants that is at least 18 years old
Is required to provide certain personal information
Warrants that the personal information He provides is both accurate and true
6. Creating an account.
It is not necessary for the Customer to hold an account to place an order.
The customer can create an account by completing a subscription form. The customer states that all personal information provided is complete and accurate in order to proceed to his precise identification in any situation. Any misleading or slanderous information is likely to result in immediate closing of the customer’s account and cancellation of his Orders by Oikos.
While creating his account, the Customer shall choose a login and a password. The Customer must make sure not to disclose his login and his password at any time.
The Customer’s account can be accessed by Him at any time by using his login and password.
The Customer is responsible for all actions conducted on the Website while using his login and password. Any user, having subscribed to the Website, shall be liable for any Order placed while connected with his login and his password.
7. Placing an order.
To place an order the Customer must place the products of His choice, in their desired quantity, in the shopping cart. The shipping cost is calculated upon placement of each product.
Placing products in the cart does not reserve them and they are not excluded from being purchased by another Customer.
While browsing through the Website, the Customer may add a Product to his shopping basket by clicking on the ‘Add to basket’ button. At any time and until final Order confirmation, the Customer may change his mind, modify quantities or remove one or more selected Products.
Once the Customer has finished shopping He will be asked to proceed to checkout as guest or register as user. In both cases the Customer will need to choose Billing Address, Shipping Address, Shipping Method and Payment Method.
The placement of the order is complete only after the selection and confirmation of the above. Through this Order placement, the Customer expresses His intention to purchase the Product(s) listed in the shopping cart as chosen by Him. Thereafter the Customer will be automatically transferred to the payment webpage of Eurobank, under the security conditions and the responsibility of the bank (http://www.eurobank.gr/). All Orders are subject to availability of products and confirmation from Oikos.
The contract of sale is completed as soon as Oikos accepts the Customer’s Order and confirms it by e-mail. This e-mail serves as confirmation-receipt of the Order. Upon the completion of the Order, the Customer receives a unique Order number, which He can use in order to communicate with Oikos about any information on His Order. The confirmation of the Order e-mail includes all elements of the Order (such as the list of ordered Products, price, date of delivery, shipping costs, etc.).
Once the relevant control is complete (availability, bank verifications, etc.) and once the product is ready for shipment, the Customer will be charged the appropriate amount and informed via e-mail.
If necessary, the Customer has the right to request access to the personal data which we may hold or process about Him. The Customer has the right to require us to correct any inaccuracies free of charge.
Oikos may not be held responsible for any incorrect personal details entered by the Customer nor for the consequences related to any delays during the delivery process. As a result, all return costs would be at the Customer’s charge.
All prices shown on this Website are in Euros and valid for all countries. Prices are inclusive of VAT 23%. In case the VAT rate is adjusted before acceptance/confirmation of an order, the new rate will apply. If the Customer’s card is not charged in Euros but in other currencies, the Customer will be charged in accordance to the exchange rate of the day His card issuer proceeds with the transaction.
Oikos reserves the right to update / modify Products’ prices at any time without prior notice. The applicable price of the Order will be notified in the summary of the Order before payment.
Oikos might proceed, at its discretion, to exclusive offers. Products on offer explicitly appear as such.
If the Customer is outside the European Union, additional taxes, fees or duties might be charged, (e.g. import tax etc.) Such charges are not included in the product prices and the Customer is responsible for their payment. The Customer is also solely responsible for the formalities related thereto unless otherwise specified. The Customer is solely responsible for checking whether the Products ordered can be imported under domestic law in the country of delivery.
Shipping costs are not included in the prices that appear on this Website and will be calculated upon placement of each product in the Customer’s cart during checkout.
If a Product is wrong priced due to typographical error or error in pricing information received by the suppliers, but Oikos accepts an Order before this mistake is found, Oikos will send an e-mail to the Customer asking Him if He is willing to pay the correct price of the Product(s) He has ordered. If the Customer refuses to pay the correct price, Oikos reserves the right to cancel the Order immediately and consider the contract void, with no liability of its own.
9. Shipping Costs.
Orders within Greece are distributed via courier service companies, like Speedex or normal transportation companies. The shipping costs are paid by the Customer, they are automatically calculated during the ordering procedure and are the following:
Order cost 0-100 Euros: Shipping cost 5 Euros
Order cost 101 Euros or more: Shipping cost 0 Euros
International delivery costs have to be discussed with Oikos.
The Customer undertakes to pay the total price of the Product(s) and shipping costs as stipulated on the Website and also to pay for, or have someone pay for the customs duties, the VAT or any other taxes due to the import of Products in the country of delivery, directly to the forwarding or customs agent.
Payments can be made by one of the following payment methods:
a). By charging the Customer’s credit / debit card during the on-line process.
Oikos accepts Visa, MasterCard and Dinners Card. Prepaid cards are also accepted.
The bank that we exclusively work with is Eurobank and its system (…) for secure transactions over the Internet. During the procedure of charging the Customer’s credit cards on-line, the Customer leaves the network place of www.oikos.gr and enters the secure network place of Eurobank, where He inputs the data of His card, under the security of the bank that issued His credit card. After the successful termination of this procedure, the Customer is automatically sent back to www.oikos.gr
Data transaction through pay-center by Eurobank is secured according to the communication protocol SSL (Secure Sockets Layer). At the URL (https://), the “s” stands for secure and means that you are in a safe environment.
Oikos at no time has any knowledge of the Customer’s credit card’s data.
The card company may undertake a security check in order to confirm the identity of the person placing the Order. In case the card company refuses or does not authorize the payment, then Oikos is not liable for any delay or even non-delivery.
b). By bank transfer on our bank account.
The Customer can proceed with a payment to Oikos’ bank account at a bank store or via e - banking. It’s necessary that the Customer’s name is noted on the receipt document.
Bank account No………………….
Bank account owner:………………….
c). By PayPal
Oikos reserves its right to claim the return of the ordered Products in case of non full payment.
Under those circumstances, and upon Oikos’ request, the Customer shall return any Product for which the payment has not been received. The Customer shall pay for any costs in connection therewith.
Products will be delivered to the address indicated by the Customer in the Order form, after confirmation of the Order. An e-mail including information about the estimated delivery time will be sent to the Customer as soon as the Product(s) are ordered. Estimated delivery times are to be used a guide only. Delivery time starts from the moment an order is accepted and includes a 24 hour period during which the Product(s) will be processed and dispatched by Oikos’ warehouse. Before purchases can be dispatched, Oikos may need to confirm the Customer’s details with His card issuer. Oikos will do its best to keep delays to minimum.
Information displayed on the Website related to availability is subject to change without notice. Oikos cannot guarantee permanent or continuous availability of all Products on the Website. All Orders are subject to availability at all times.
Deliveries will be made according to the information on the Product pages after confirmation of the Order.
Delivery shall be deemed to have been made when the Products are delivered to the Customer at the address indicated in the Order confirmation. The delivery note given by the carrier, dated and signed by the Customer upon delivery will constitute evidence with regard to transport and delivery.
In case of absence of the Customer during delivery, a notice will be left by the carrier. The Product(s) may therefore be collected following carrier’s indications. If the Customer doesn’t receive the Product(s) within the limited period fixed by the carrier, the Product(s) will be returned to Oikos. Oikos will reserve the right to reimburse the Customer, while the delivery costs will remain at the Customer’s charge.
Transfer of risk intervenes on the delivery, at the address indicated on the Order confirmation or when the Customer collects the Product(s) from the carrier.
The Customer shall check the content, the conformity and the condition of the Product(s) on delivery thereof.
In the event of delays, damages, total or partial losses, or any problem whatsoever, the Customer shall express all reserves and complaints which would seem justified, even to refuse the parcel.
Therefore, Oikos advises the Customer to check the condition of the Products upon delivery and before signing the acknowledgement of receipt of the parcel.
If the Customer notes any damage, he shall reject the Products or issue handwritten, precise and dated reservations. These reservations must be confirmed by registered letter with recorded receipt sent to the carrier within three (3) working days following the delivery date of the Products. A copy shall be sent to Oikos.
It is also possible that the Customer can pick up His Order directly from Oikos’ store and on His own responsibility, without being charged with shipping costs, by clicking “pick up from our showroom” during the ordering procedure.
12. Product compliance - Warranty.
The information given on each Product page is as provided to Oikos by the suppliers. This includes in particular pictures, technical specifications and descriptions.
In order to avoid any trouble, Products are verified in accordance with their descriptions by Oikos before their shipment. However, due to technical reasons (photographic and IT constraints), the actual Products may differ slightly from pictures provided on the Website, particularly regarding color or/and texture features.
Oikos takes great care when putting information on-line with respect to the essential characteristics of its’ Products, notably with respect to the technical descriptions emanating from Oikos partners and suppliers and the photographs illustrating the Products; this however, within the technical limits that exist and with respect for the best standards on the market.
In the event of non-conformity of any Product delivered to the Customer, the latter may return it to Oikos following the procedure stated in paragraph 12 “Returns and exchanges”.
Some Products may be subject to an extended warranty provided by the manufacturer. In this case, the procedure and the warranty period are mentioned on the Website’s Product page and detailed in the Product’s manual delivered with the Product. The warranty does not cover damages, breaks or malfunctions from non-respect of precautionary measures.
13. Product conditions of use.
Prior to any Order and use of the Products, the Customer shall read all information available on the Website, and seek specifications and components of the Products and ensure that they are compatible with his private use. The Customer undertakes to respect instructions of use given by the suppliers and available on the packaging and the Product’s manual before use. For further information on the Product’s specifications, please contact Oikos by e-mail at the following address:
E-Mail: [email protected]
14. Returns and exchanges.
The Customer may return the Product(s) delivered to Him within five (5) working days upon delivery date by return shipment without stating any reason. Note that all shipping return costs are to be paid solely by the Customer.
The Customer can exchange the purchased Product with any other Product of the same or highest price based on availability. If the Customer chooses a Product of a highest price, He must pay the rest of the cost.
All items should return to Oikos unused, in their original packaging and with their tags attached. Oikos will not accept any items that are damaged or soiled and may send them back to the Customer and a refund will be refused.
Products offered on the Website are compliant with the applicable legislation and standards of Greece.
Oikos undertakes exclusively to comply with all current legal terms applicable in Greece. No regulations specific to the country of delivery and/or consultation of the Website shall be applied.
The Customer is solely responsible for ensuring that applicable legislation in his country is complied with. And it is up to Him to investigate with the relevant local authorities any possible restrictions on the import, export or use of the Products.
Oikos is solely responsible for the supply of Products in the conditions described in these Terms and Conditions. In no event shall Oikos’ liability be engaged for advices, recommendations and Product conditions of use provided by the Suppliers on Product’s manuals.
Oikos’ liability is limited to direct and predictable damages occurring to the Customer as a result of using the Website and the Products. Oikos shall not be liable for damages caused by any failure from the Customer as a result of using the Website or the Products.
Oikos shall not be held liable if the non-execution or poor execution of its obligations is attributable to the Customer, or to the act, unforeseeable and unavoidable, of a third-party during the Products delivery, or due to a case of force majeure, unforeseeable, uncontrollable and external.
Oikos shall not be held responsible for (i) content available on other sites or Internet sources accessible through hypertext links inserted on the Website (and in particular owing to advertisements, Products, services or any other information) neither (ii) for any damages of any kind resulting from visiting those sites.
The Customer acknowledges the limits of the Internet and methods of electronic communication. Consequently, Oikos shall not be held liable for non- availability of the Website or for any difficulties in connecting or for any interruptions in connection while visiting the Website or when placing an Order.
Unless otherwise provided, the Website is accessible at any place whatsoever, as long as the minimum technical conditions are respected, particularly in terms of access to the Internet network, to the mobile telephony network, and to the technical compatibilities of the equipment used. In view of the worldwide nature of the Internet network, the Customer agrees to comply with all rules of public policy concerning behavior of the users of the Internet network and applicable in the country from which he uses the Website.
Any visitor of the Website www.oikos.gr, may navigate freely through the site without providing any personal information. Personal information is only required for the subscription to the newsletter emailing service and for the Order of a Product. For the subscription to the newsletter emailing service, which is free, the only information required is the email address of the visitor who wishes to subscribe. Users of the newsletter emailing service can unsubscribe at any time they wish by visiting the following address: www.oikos.gr/newsletter/unsubscribe.
Oikos does not pass on the Customer’s details to any third party unless the Customer has given permission to do so.
The personal information requested from and related to the Customer is essential to process and ship his Order, to issue invoices and to draft warranty agreements, as the case may be or for the benefit of satisfaction’s questionnaires. This information may also be provided to judicial of administrative authority.
When creating or consulting their online accounts, Customers will have the option of choosing whether to receive from Oikos, and/or partners, commercial or promotional offers by e-mail. Should the Customer wish, for any reason, to not receive such offers, he shall at any time cancel his subscription whether by clicking on the corresponding link in the e-mails or by modifying his details on his online account.
Oikos will store each contract's content and will send the Customer the details of His order as well as the general terms via e-mail. The Customer can find the Terms and Conditions at the Website at all times. The details about the Customer’s recent orders can be found in your customer account.
If the Customer does not wish Oikos to automatically place cookies on his PC's hard disk, He can change his browser settings so that these cookies are automatically rejected, or so that he may be informed of such placement of a cookie. The Customer should bear in mind that if he rejects cookies, certain parts of the Website may not work or may be less accessible.
The Customer may prevent the registration of cookies by configuring his browser.
Analytical tools are used on the Website, which track the User’s activity and create anonymous user profiles.
17. Termination of subscription - Suspension.
The Customer may at any time terminate his subscription to the Website and close his member’s account. To this end, the Customer shall address his termination request to the Customer Service.
In the event of any breach by the Customer of any of his obligations, in particular in case of payment incident, Oikos reserves the right to suspend the Customer’s access to the Website or any services offered by Oikos, or even terminate his Customer’s account depending on the degree of gravity. Oikos reserves the right to refuse any Order from a Customer with whom there is a pre-existing dispute of any kind.
18. Industrial and intellectual property rights.
All elements on the Website, e.g. visual, pictures, audio, writings, animations, visual identity, database utility, software and other underlying technologies are protected by Greek, E.U. and international copyright, brand and patent law. They remain the exclusive property of Oikos.
Oikos’ trademark, as well as all trademarks, figurative or otherwise, and more generally all other trademarks, illustrations, images and logos included on Products, their accessories or packaging, registered or unregistered, are and shall remain the exclusive property of Oikos, with exception to visuals, trademarks and logos of suppliers of Products offered on the Website.
Any full or partial representation, modification, reproduction, distortion, of all or part of the Website or its contents, by any procedure whatsoever and in any medium whatsoever, without prior express permission of Oikos is strictly forbidden.
19. Amendments. [Back to contents]
Oikos may modify the Terms & Conditions from time to time without notice. The Customer will be subject to the Terms & Conditions in force at the time He places an Order. Oikos encourages the Customers to visit these Terms & Conditions periodically to ensure that they are fully aware of them.
20. Inquiries and complaints. [Back to contents]
For any inquiries about an Order or complaints, the Customer may contact us by email at the following address:
E-Mail: [email protected]
21. Governing law and jurisdiction. [Back to contents]
All legal disputes arising out of or in connection with purchasing through www.oikos.gr shall be governed exclusively by Greek law (EU law) and shall be subject to the competent authority of the courts of Athens, Greece.